Ordering, Shipping & Returns
Term of Service
All our items are custom carved or built in the USA by a select group of talented craftsmen specifically for you. A 50% deposit is required to commission the production of your order. Commissioned items are completed and ready to ship within 10 - 12 weeks from ordering. The balance of your orders will be invoiced via email when delivery of your shipment is scheduled.
Your orders will ship Monday - Friday, except on public holidays, to arrive within 1 - 7 business days.
Returns and Refund
If you decide your item is not quite right for you, you have 30 days to return it. Reach out to us for a prepaid shipping label and packing instructions. After receiving and inspecting, items returned 1 - 7 days after delivery will be fully refunded and 7 - 30 days after delivery will be charged a 50% restocking fee.